Kotak Mahindra Customer Care

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Kotak Mahindra is an Indian private sector bank headquartered in Mumbai, Maharashtra. In February 2003, it received the license to carry out banking business from Reserve Bank of India (RBI). Presently, Kotak Mahindra Bank has a wide network base of more than 1,300 branches across 650+ locations along with over 2100 ATMs around the country. In order to enhance its banking services and facilities, RBI provides its customers the best-in-class customer care services through which they can easily file grievances, explore offers, resolve queries, etc. without any hassles. Kotak Mahindra Bank's customer care executives are available to assist its customers 24*7. Kotak Mahindra customers can reach out the customer care executives through various modes of communication including toll-free helpline numbers, SMS, complaint form, interactive voice response, email, etc. to get a resolution of their queries or grievances. Customers can also send their feedbacks for the betterment of the Kotak banking services.


Kotak Mahindra Customer Care Toll-Free Number:

For banking purposes or credit card related queries, customers can call on Kotak Mahindra customer care toll-free helpline number 1860 266 2666. This number is available 24*7.
Alternatively, customers can also call on city specific credit card helpline numbers:

City Customer Care Number
Chennai 6600 6022
Jaipur 6536 022
Kottayam 0422 6600 6022
New Delhi 6600 6022
Pune 6521 6022
Rajkot 6600 6022
Mumbai 6600 6022
Ludhiana 65006022
Lucknow 011 6600 6022
Ahmedabad 6600 6022
Ahmedabad 6600 6022
Jalandhar 95161 6500 6022
Kochi 0422 6600 6022
Surat 6600 6022
Gurgaon 9511 6600 6022
Kanpur 011 6600 602
Noida 9511 6600 6022
Hyderabad 6600 6022
Hyderabad 6600 6022
Varanasi 011 6600 6022
Chandigarh 0161 6500 6022
Jaipur 6536 022
Bangalore 6600 6022
Indore 01166006022
Kolkata 6550 6022

If a customer is dialing from abroad, then he/she needs to call either the 24-hour available aboard helpline number that is +91 22 6600 6022, (chargeable) or the 24-hour helpline numbers country specific toll-free helpline numbers mentioned below.

Country special abroad helpline toll-free numbers:

Country Helpline Numbers
USA 1855 365 6767
SINGAPORE 8001013054
HONG KONG 00180044990000
U. K. 0080044990000
CANADA 18557684020
AUSTRALIA 001180044990000


Kotak Mahindra customer care Email ID:

Customers can also connect with the Kotak customer care executives to file their complaints or queries by sending emails also. Below mentioned are the mail Ids of various category of banking services provided by the bank:

Kotak Securities: service.securities@kotak.com

Kotak General Insurance: care@kotak.com

Kotak Life Insurance: clientservicedesk@kotak.com

Kotak Car Finance: service.carfinance@kotak.com

Kotak SME Banking: customerfirst@kotak.com

Kotak credit cards: service.cards@kotak.com

If you have any query regarding the Kotak Mahindra bank credit cards or loans, then you can simply fill up the form given on the bank's official website stating your basic information along with the query. Kotak Mahindra bank executive would call you within some time of receiving your online complaint form.

Kotak Mahindra customer care SMS:

SMS banking is available to its customers for its registered customers only. Customers can get the latest updates of their account balance, debits, credits, salary credits, outstanding amounts and much more. Customers can simply send an SMS to 9971056767 or 5676788 to get the details of the following queries

Credit card related issue SMS Format
For balance enquiry BAL
To receive  the bank statement on email for a particular month in the current financial year STMT(space)Last 4 digits of Account Number(space)First 3 letters of the month
For knowing the cheque status Inquiry CHQSTATUS(space)Last 4 digits of Account Number(space) 6 digit cheque no
For requesting new chequebook CHQBOOK(space)Last 4 digits of Account Number
Know Your Account No. MFACCT(space)Last 4 digits of Customer Relationship Number
Know the nearest Branch BRANCH(space)6 digit postal code
Debit Card DEBITPIN(space)Last 4 digits of Debit Card Number
For knowing the credit card's current due amount CCBAL < Last 4 digits of the Kotak Credit Card Number >
For knowing the last payment of the credit card CCPYMT <Last 4 digits of the Kotak Credit Card Number >
For knowing the available credit limit balance CCAVBL <Last 4 digits of the Kotak Credit Card Number >
For knowing the outstanding amount due as per your last credit card statement CCDUE <Last 4 digits of the Kotak Credit Card Number >
Total transactions of this month CCSPND <Last 4 digits of the Kotak Credit Card Number >
For knowing the status of your credit card application CCAPP <the 13 digit Application Number >
last three transactions on your credit card CCTXN <Last 4 digits of the Kotak Credit Card Number >
For receiving a call back from the customer care executive SERV (space) CRN Number